Documentation

How to Pause Online Ordering Temporarily

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How to Pause Orders Temporarily

Pause Services  •  Local For You Admin

When to use: The kitchen is too busy, you are closing early, or you need to stop Pickup / Delivery / Dine-In / Table Booking for a while.

Time needed: Less than a minute  •  Turn services back on anytime with Resume Services.

Part 1  Pause services

 1   Click Pause Services

On the Orders page, click the Pause Services icon in the toolbar at the top right.

Screenshot for step 1


 2   Choose the services, duration and reason, then click Confirm

The Pause Services panel opens on the right. Selected options turn red.

  • Service: Pickups, Deliveries, Dine-Ins, Table Bookings (you can select more than one)
  • Duration: 20 min, 30 min, 60 min, Rest of the Day, or type the number of minutes in Others
  • Reason: Too Busy, Closing Early, or type your own reason in Others

Example shown: Pickups and Deliveries paused for the Rest of the Day because the store is Too Busy.

Screenshot for step 2


 3   Check the red banner on the Orders page

After you confirm, a red banner shows which services are paused (e.g. Pickups, Deliveries are paused), and the right side shows the Time Remaining.

Screenshot for step 3




Part 2  Check the customer-facing store

 4   Click View Store

Click the View Store icon (the last icon in the left menu) to open the store website as customers see it.

Screenshot for step 4


 5   Customers cannot order the paused services

When a customer selects a paused service (e.g. Pickup), they see the message “Sorry, we are currently not accepting any orders” and cannot place an order.

Screenshot for step 5






Part 3  Start taking orders again

 6   Click Resume Services

While services are paused, the same icon changes to Resume Services (play icon). Click it to reopen immediately, before the time runs out. The red banner disappears.

Screenshot for step 6


 7   The store is back to normal

Customers can choose a service, pick Now or Later, and click Start Order as usual.

Screenshot for step 7

Tip: Every time you pause or resume, click View Store to double-check that customers see the correct status.